- Adeduntan describes digital branch as the future of banking in Nigeria
- Bank assures customers of commitment to Nigeria’s digital transformation
First Bank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services organisation has announced the launch of a fully automated branch, called the FirstBank Digital Experience Centre.
The digital experience centre is located at the newly refurbished Adetokunbo Ademola branch.
A statement by the bank said the branch is a pilot scheme, where customers will carry out various banking activities without any interaction with anybody. “The branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience,” the statement said.
The self-service branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account update; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.
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Other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000.00 to N5,000,000.00, card services and management, cheque management, email and phone number update, ATM card and token block, amongst many others.
First Bank’s CEO Dr Adesola Adeduntan expressed delight at the initiative.
He said: “with our Digital Experience Centre, we have reaffirmed our status in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art-facilities with ease and convenience. The self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting You, our customers First.
The FirstBank Digital Experience Centre is piloted by the Bank’s remodeled Adetokunbo Ademola branch, Victoria Island. The milestone initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months.