Airtel Nigeria has reaffirmed its commitment to delivering superior customer service following the Nigerian Communications Commission’s (NCC) recent approval of a 50% tariff adjustment across the industry.
The NCC, in addition to approving the new tariff, also mandated that operators meet all quality-of-service (QoS) benchmarks in providing service to customers. Airtel CEO, Dinesh Balsingh, has assured that Airtel remains committed to its track record of regulatory compliance and will dedicate itself to ensure this directive is met and also go beyond it through consistent investments in infrastructure and service delivery.
“Airtel takes quality of service very seriously,” Balsingh said. “This adjustment allows us to double down on investments in our network infrastructure to boost coverage, speed, and reliability. We are committed to ensuring compliance with the NCC’s requirements and will continue to exceed expectations through strategic investments.”
Airtel’s history of consistent investment in Nigeria’s telecommunications sector is a testament to its commitment to providing reliable services, said Balsingh. Over the years, the company has upgraded and expanded its network infrastructure across both urban centers and underserved rural communities, enabling millions of Nigerians to access fast, dependable connections.
According to Balsingh, the tariff adjustment will provide the financial backing needed to accelerate these investments even further. “Our focus remains on improving coverage, reducing network congestion, and providing seamless connectivity,” he stated. “This tariff adjustment ensures that we can expand to more locations, upgrade existing sites, and deliver even better service to our customers.”
In line with the NCC’s directive on meeting QoS benchmarks, Airtel is prioritizing the enhancement of its network’s reliability, voice quality, and data speed. “We fully recognize the need to continuously meet and exceed regulatory standards,” Balsingh said. “We have built a reputation for delivering value, and we are taking every measure to ensure that our customers enjoy uninterrupted, high-quality services. Our goal is to empower businesses, students, and entrepreneurs with the tools they need to succeed in the digital age.”
While Airtel remains focused on network investments, Balsingh reassured that affordability will not be compromised. “We understand that customers expect value, which is why we will continue to offer affordable plans while maintaining high service quality,” he said. Airtel Nigeria’s commitment to consistent investment and its dedication to meeting the NCC’s QoS requirements position the company as a key driver of Nigeria’s connectivity future. “Our investments are not just about meeting today’s needs,” Balsingh concluded. “We are building for the future—one where every Nigerian, no matter their location, has access to world-class telecommunications services.”
